If a console is set up, multi-monitor components are turned on so that you can move portions of a console to different areas of your screens to help you work best.
Required Editions
| User Permissions Needed | |
|---|---|
| To turn on multi-monitor components: | Customize Application |
With multi-monitor components, you can pop out primary tabs or Open CTI SoftPhones from browsers and drag them across multiple monitors. You can also move the History component, Chats (but not the footer component), and any console components included in a console’s footer.
- From Setup, enter Apps in the Quick Find box, then select Apps.
- Select a console app.
- Click Edit.
- If multi-monitor components are turned off, click Enable Multi-Monitor Components.
- Click Save.
Note Popped out items close and lose their positions on screen when you log out of
Salesforce, click Setup, click a link to leave a console, or
refresh or close browsers.
Tip To pop out components, you might need to update these settings in your
browser: (1) allow popup windows; (2) set links to open in new windows, not
tabs.