Turn On Interaction Logs for a Console in Salesforce Classic

To display interaction logs, you must turn them on for page layouts assigned to different user profiles.

Required Editions

User Permissions Needed
To turn on interaction logs:	Customize Application

1. Edit any page layout and click Layout Properties.
2. Check Interaction Log and click OK.
3. Click Save.

Note If you turn interaction logs on or off, you must close and reopen records to see the changes.

See Also

• Assign Interaction Logs in Salesforce Classic