---
schema_version: "1"
id: 9b55b449b3d7ab5523faeda46be7f20650f612f72c1fc5697fbcb71517f21a92
title: Turn On Interaction Logs for a Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_log_on.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_log_on.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f46d0dd0af5ca23a0969f424c867abfb8d657458054ce05c0235f6916b8cc2aa
description: To display interaction logs, you must turn them on for page layouts assigned to different user profiles.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Turn On Interaction Logs for a Console in Salesforce Classic

To display interaction logs, you must turn them on for page layouts assigned to different user profiles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d10348e41">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10348e41 ">To turn on interaction logs:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10348e41 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. Edit any page layout and click **Layout Properties**.
2. Check Interaction Log and click **OK**.
3. Click **Save**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note If you turn interaction logs on or off, you must close and reopen records to see the changes.

#### See Also

- [Assign Interaction Logs in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_log_assign.htm&release=264.0.0&type=5 "After you set up or customize interaction logs, you can assign them to different user profiles.")