Keyboard shortcuts let you quickly perform actions by pressing keys instead of having to use a mouse.
Required Editions
| Available in: Salesforce Classic |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions |
Keyboard shortcuts can make working with a console more efficient. For example, instead of typing case details and then using a mouse to click Save, an administrator can create a shortcut so that you can type case details and press Ctrl+S to save cases without switching to your mouse. Only administrators can create or customize shortcuts.
To view an overlay that lists shortcuts for a console, press Shift+K or click 
and select Show
Keyboard Shortcuts. If a shortcut appears dimmed on the overlay, it hasn’t been
enabled or it’s been customized.
Keyboard shortcuts aren’t case sensitive, even when you press Shift before a letter key. For example, Shift+b is the same as Shift+B. If Ctrl, Alt, or Shift is in a keyboard shortcut, the sequence of those keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.