---
schema_version: "1"
id: c1aec66eafffd1d362f018c1e0af78a283262986dee0cacf5b7cc2683ae659f9
title: Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_keyboard_shortcuts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_keyboard_shortcuts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1512db6324ce7d089f40e1a3205591b345257b6bad39cb44cbdbd8cf8ca2d14a
description: Keyboard shortcuts let you quickly perform actions by pressing keys instead of having to use a mouse.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic

Keyboard shortcuts let you quickly perform actions by pressing keys instead of having to use a mouse.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Keyboard shortcuts can make working with a console more efficient. For example, instead of typing case details and then using a mouse to click **Save**, an administrator can create a shortcut so that you can type case details and press Ctrl+S to save cases without switching to your mouse. Only administrators can create or customize shortcuts.

To view an overlay that lists shortcuts for a console, press Shift+K or click ![Save changes button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console2_mutton.png) and select **Show Keyboard Shortcuts**. If a shortcut appears dimmed on the overlay, it hasn’t been enabled or it’s been customized.

Keyboard shortcuts aren’t case sensitive, even when you press Shift before a letter key. For example, Shift+b is the same as Shift+B. If Ctrl, Alt, or Shift is in a keyboard shortcut, the sequence of those keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.

#### See Also

- [Work with a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_using.htm&release=264.0.0&type=5 "Get more done faster using a console’s enhanced interface to work with records.")