The Service Cloud User feature license entitles users to additional Salesforce features, such as the Service Console.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
|
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive. |
| User Permissions Needed | |
|---|---|
| To assign the Service Cloud User feature license to users: | Manage Internal Users |
Note Service Cloud is now Agentforce Service. You may see references to Service Cloud in
Salesforce applications and documentation.
To assign the license to a user:
- From Setup, enter Users in the Quick Find box, then select Users.
- Click Edit next to a user's name.
- Select Service Cloud User.
- Click Save.