Use the Customer Watchlist dashboard to identify customers who require prompt attention
based on the duration since their request initiation to prioritize customer support efforts
effectively.
Required Editions
| Available in: Lightning Experience |
| Available for an additional cost in: Enterprise, Unlimited,
and Developer Editions where Customer Signals Intelligence is enabled |
Filter the dashboard data by region, customer, channel, and duration, and then sort by the
number of interactions and customer sentiment for further insights.
