---
schema_version: "1"
id: 7be2a76436cbc262954ffa7fe71a09c14865232cfc479de883642786f2e15afc
title: Customer Watchlist
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/concept_tua_cxi_analytics_dashboard_customer_watchlist.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_customer_watchlist.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5b679b2bc26141693fea853e516b830067cec55d880d7667e4157e03afc937f
description: Use the Customer Watchlist dashboard to identify customers who require prompt attention based on the duration since their request initiation to prioritize customer support efforts effectively.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Customer Watchlist

Use the Customer Watchlist dashboard to identify customers who require prompt attention based on the duration since their request initiation to prioritize customer support efforts effectively.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Enterprise</strong>,&nbsp;<strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions where Customer Signals Intelligence is enabled</td></tr></tbody></table>

Filter the dashboard data by region, customer, channel, and duration, and then sort by the number of interactions and customer sentiment for further insights.

- **[Key Performance Indicators in Customer Watchlist Dashboard](https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_customer_watchlist_kpis.htm&release=264.0.0&type=5)**  
    Learn the calculations of key metrics shown in Customer Watchlist dashboard.