To let service reps view and act on Einstein’s field predictions, assign them the right user permission sets.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To assign permission sets: | Assign Permission Sets |
- From Setup, in the Quick Find box, enter Permission Sets, and then select Permission Sets.
- Select Einstein Case Classification User or Einstein Case Wrap-Up User. These standard permission sets are already created for you.
-
Click Manage Assignments, and then assign users to each
permission set.
Note To assign the Einstein Case Classification User permission set to a user via Permission Set Groups, there must be another permission set that grants access to Case.READ in the same Permission Set Group.