---
schema_version: "1"
id: 34c11eeefc7c14bb5a5f32d92abd6a8b4a7826be4e05c91c0b2c8a94b4c03b24
title: Give Service Reps Access to Einstein Classification Apps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_enable_perm.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_enable_perm.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c185669555599b70b66ddeab499b1fd568408b54d1d220b233c12b6f58198621
description: To let service reps view and act on Einstein’s field predictions, assign them the right user permission sets.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Give Service Reps Access to Einstein Classification Apps

To let service reps view and act on Einstein’s field predictions, assign them the right user permission sets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d78575e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d78575e58 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d78575e58 ">Assign Permission Sets</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
2. Select **Einstein Case Classification User** or **Einstein Case Wrap-Up User**. These standard permission sets are already created for you.
3. Click **Manage Assignments**, and then assign users to each permission set.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)
    
    Note To assign the Einstein Case Classification User permission set to a user via Permission Set Groups, there must be another permission set that grants access to Case.READ in the same Permission Set Group.

#### See Also

- [Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&type=5&language=en_US)