To have Einstein predict and fill the case summary, issue, and resolution at the end of
a chat, set up case field mapping and add the Wrap Up component to the Live Chat Transcript
page.
Work Summaries for Live Chat is available in English, French, German, Italian,
Japanese, and Spanish.
Note The legacy chat product is in
maintenance-only mode, and we’re no longer building new features. You can continue to use
it, but we no longer recommend that you implement new chat channels. Instead, you can
modernize your customer communication with Enhanced Chat. Messaging offers
many of the chat features that you love plus asynchronous conversations that can be picked
back up at any time.
