---
schema_version: "1"
id: 4a3a360b1ad50ed25db7afbff82fc95a7bec249cecc49625bbafb69db394c444
title: Show Work Summaries for Live Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_generative_ai_chat_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_chat_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5207d1dfbed0ecc6210f7779e8c291a2b0777dff8e3c9f04d6798d9763b79177
description: To have Einstein predict and fill the case summary, issue, and resolution at the end of a chat, set up case field mapping and add the Wrap Up component to the Live Chat Transcript page.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Show Work Summaries for Live Chat

To have Einstein predict and fill the case summary, issue, and resolution at the end of a chat, set up case field mapping and add the Wrap Up component to the Live Chat Transcript page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Work Summaries for Live Chat is available in English, French, German, Italian, Japanese, and Spanish.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note The legacy chat product is in maintenance-only mode, and we’re no longer building new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Enhanced Chat. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

- **[Add the Wrap Up Component to the Chat Transcript Page](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_add_summaries_component.htm&release=264.0.0&type=5)**  
    To show service reps summaries, add the Wrap Up component to the chat transcript page.
- **[Map Outputs to Summary Fields](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_map_summary_fields.htm&release=264.0.0&type=5)**  
    Select the fields you want to map Einstein generative AI outputs to in the case.