Data categories are used in Salesforce to organize and control access to groups of
information. Data categories are used in Salesforce Knowledge, Ideas, Answers, and Chatter
Answers.
Required Editions
- Work with Data Categories
Data categories are used in Salesforce Knowledge (articles and article translations), Ideas, Answers, and Chatter Answers to help classify and find articles, questions, or ideas. You can use data categories to control access to a particular set of articles, questions or ideas.
- Data Category Visibility
Data category visibility can be set with roles, permission sets, permission set groups, or profiles. Data category visibility determines the individual data categories, categorized articles, and categorized questions that you can see.
