---
schema_version: "1"
id: 79aad8a76ea27a5b1fb8b4c9ec8d6a064d16f1b6250d38bb7640a5437d864d25
title: Create Data Categories for Articles, Answers, and Ideas
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/category_parent_admin.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.category_parent_admin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ae47d696b8c87dad95669fe953fde938fd78f169863478fe0dddcb48bc6e365f
description: Data categories are used in Salesforce to organize and control access to groups of information. Data categories are used in Salesforce Knowledge, Ideas, Answers, and Chatter Answers.
products:
  - Service Cloud
release: "264"
---
# Create Data Categories for Articles, Answers, and Ideas

Data categories are used in Salesforce to organize and control access to groups of information. Data categories are used in Salesforce Knowledge, Ideas, Answers, and Chatter Answers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Work with Data Categories](https://help.salesforce.com/s/articleView?id=service.category_whatis.htm&release=264.0.0&type=5)**  
    Data categories are used in Salesforce Knowledge (articles and article translations), Ideas, Answers, and Chatter Answers to help classify and find articles, questions, or ideas. You can use data categories to control access to a particular set of articles, questions or ideas.
- **[Data Category Visibility](https://help.salesforce.com/s/articleView?id=service.category_visibility_whatis.htm&release=264.0.0&type=5)**  
    Data category visibility can be set with roles, permission sets, permission set groups, or profiles. Data category visibility determines the individual data categories, categorized articles, and categorized questions that you can see.