Case teams have the following fields, listed in alphabetical order. Availability of
fields depends on how your admin set up Salesforce.
Required Editions
| Field |
Description |
|
Case Access
|
The level of access a team member has to a case, such as Read, Write, Read Only, or
Private. Case access can’t be less than your org’s default case sharing access. |
|
Member Name
|
The name of a user on a case team. |
|
Member Role
|
The team member’s role on the case, such as support rep or case
manager. |
|
Visible in Customer Portal
|
Indicates whether the case team member appears in the customer portal. |
