Before you can use case feed in Lightning Experience, you must recreate the Log a Call publisher as a quick action.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To set up cases for Lightning Experience: |
Manage Cases AND Customize Application |
- From Setup, click the Object Manager tab. Select Cases, and open the Buttons, Links, and Actions setup page.
- Click New Action.
- For Action Type, select Log a Call.
- For Standard Label Type, select Log a Call.
- Click Save.
- To choose the fields users see, customize the action’s layout.
- Click Save.
After you define the quick action, add it to the case page layout so it’s available for support reps to use.