---
schema_version: "1"
id: 9b291155b9f723dcd5d32730f2e252e8145d5f498a7b2502eb4062ad908ab60f
title: Create a Log a Call Quick Action for Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_set_up_lex_log_call.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_set_up_lex_log_call.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f2ffc32ad62eb1bbc8a5e5659d5867878493d4ae5acd3d0a0f34ff326bfc24ed
description: Before you can use case feed in Lightning Experience, you must recreate the Log a Call publisher as a quick action.
products:
  - Service Cloud
release: "264"
---
# Create a Log a Call Quick Action for Cases

Before you can use case feed in Lightning Experience, you must recreate the Log a Call publisher as a quick action.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d46126e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46126e58 ">To set up cases for Lightning Experience:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46126e58 ">
              <p>Manage Cases</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, click the **Object Manager** tab. Select **Cases**, and open the **Buttons, Links, and Actions** setup page.
2. Click **New Action**.
3. For Action Type, select **Log a Call**.
4. For Standard Label Type, select **Log a Call**.
5. Click **Save**.
6. To choose the fields users see, customize the action’s layout.
7. Click **Save**.

After you define the quick action, add it to the case page layout so it’s available for support reps to use.

#### See Also

- [Set Up Cases for Lightning Experience](https://help.salesforce.com/s/articleView?id=service.cases_set_up_lex.htm&release=264.0.0&type=5 "Design an intuitive case management process for service reps and customers. Customize your cases UI with quick actions, case hovers, case merge, and case sharing settings. Auto-create cases from web form submissions and emails, and then build customer trust with personalized email templates and customer feedback surveys.")
- [Add Quick Actions to the Case Page Layout for Lightning Experience](https://help.salesforce.com/s/articleView?id=service.case_interaction_add_actions_to_page_layout_lex.htm&release=264.0.0&type=5 "Make actions available to your service reps by adding them to the Salesforce Mobile and Lightning Experience Actions section in the case page layout.")