When a case is associated with a parent case, it signifies a
relationship between cases. The relationship can be a grouping of similar cases for easy
tracking, or a division of one case into multiple cases for various users to
resolve.
Required Editions
| User Permissions
Needed |
| To view cases: |
Read on cases |
| To create cases: |
Create on cases |
If set up by your administrator, case detail pages include a Related Cases related list,
which displays all cases directly below a parent case in a case hierarchy. Cases can be
associated with each other via the Parent Case lookup field on a case
edit page.
From the Related Cases related list, click:
To perform mass actions from the Related Cases related list, select the checkboxes next to
the cases you wish to update, and click:
- Close to close the selected cases using the values you
specify.
- Change Owner to assign the cases to the one user or queue you
specify.
- Change Status to change the Status of the
cases to the value you specify.
