---
schema_version: "1"
id: 5d15defde75a4db457c23992b55f6515e3fc7693f02954b408ef4164d8501315
title: Related Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_related.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_related.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 439394fa7801a1a6eaab1f6a875fe6690b3f4e7eef8aa2cd40c7080391ad3fe1
description: When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.
products:
  - Service Cloud
release: "264"
---
# Related Cases

When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d77699e58">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d77699e58 ">To view cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d77699e58 ">Read on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d77699e58 ">To create cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d77699e58 ">Create on cases</td>

        </tr>
      </tbody>
    </table>

If set up by your administrator, case detail pages include a Related Cases related list, which displays all cases directly below a parent case in a case hierarchy. Cases can be associated with each other via the Parent Case lookup field on a case edit page.

From the Related Cases related list, click:

- **New** and choose from the dropdown button to [create either a blank case or a case with information from the parent case](https://help.salesforce.com/s/articleView?id=service.cases_create.htm&release=264.0.0&type=5 "Create and open cases to track customer issues. You can clone a case and search for other cases before opening one. Your organization can even use Web-to-Case or Email-to-Case to create cases from customer logged issues.").
- **Edit** to [modify an existing case](https://help.salesforce.com/s/articleView?id=service.cases_edit.htm&release=264.0.0&type=5 "A case is a customer question or feedback, and the customizations and features set up by your admin determine the fields and related lists you see on a case. Learn how you can get the most out of working with cases.").
- **Close** to [close an existing case](https://help.salesforce.com/s/articleView?id=service.closing_cases.htm&release=264.0.0&type=5 "After you solve a customer’s case, you can close it from a few locations and create a solution or article to help solve similar cases.").

To perform mass actions from the Related Cases related list, select the checkboxes next to the cases you wish to update, and click:

- **Close** to close the selected cases using the values you specify.
- **Change Owner** to assign the cases to the one user or queue you specify.
- **Change Status** to change the Status of the cases to the value you specify.

#### See Also

- [Case Hierarchies](https://help.salesforce.com/s/articleView?id=service.cases_parent.htm&release=264.0.0&type=5 "When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.")