When you delete a case, all related events and tasks, case comments, attachments, and
attachment records are also deleted. Associated contacts, accounts, file records, and solutions
aren't deleted.
Required Editions
| User Permissions
Needed |
| To delete cases: |
Delete on cases |
To delete a case, click Del next to the case on the cases list page, or
click Delete on the case detail page. The Del link
and Delete button do not display for users who do not have the
“Delete” permission on cases.
To delete a case from a Cases related list in Lightning Experience, click
Del next to the case. You can’t delete a case from the Cases related
list in Salesforce Classic.
The deleted case is moved to the Recycle Bin. If you undelete the case, any related items are
also restored.
