---
schema_version: "1"
id: adc29a360a16eee716c7f4b851ff4daf407b1a91b813d665916aa8034a1e0655
title: Delete Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_delete.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_delete.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 83875bfc4663916e0221b2e159457372f88fb3a4b07638545f761ee460c5fbbe
description: When you delete a case, all related events and tasks, case comments, attachments, and attachment records are also deleted. Associated contacts, accounts, file records, and solutions aren't deleted.
products:
  - Service Cloud
release: "264"
---
# Delete Cases

When you delete a case, all related events and tasks, case comments, attachments, and attachment records are also deleted. Associated contacts, accounts, file records, and solutions aren't deleted.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d76283e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d76283e55 ">To delete cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d76283e55 ">Delete on cases</td>

          </tr>
        </tbody>
      </table>

To delete a case, click **Del** next to the case on the cases list page, or click **Delete** on the case detail page. The **Del** link and **Delete** button do not display for users who do not have the “Delete” permission on cases.

To delete a case from a Cases related list in Lightning Experience, click **Del** next to the case. You can’t delete a case from the Cases related list in Salesforce Classic.

The deleted case is moved to the Recycle Bin. If you undelete the case, any related items are also restored.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If you delete an event, task, case comment, or attachment from a case—and then delete the case— the event, task, case comment, or attachment cannot be restored via undelete.

#### See Also

- [What’s a Case?](https://help.salesforce.com/s/articleView?id=service.cases_def.htm&release=264.0.0&type=5 "A case is a customer’s question, feedback, or issue. Service reps use cases to interact with customers and track the resolution of their issues. Sales reps can use cases to track issues during the sales process.")