Use the Case Detail page to see and update detailed information about a case and work with related lists.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To view a case: | View on cases |
| To edit a case: | Edit on cases |
| To delete a case: | Delete on cases |
On the Case Detail page, you can:
- View and edit case information, including changing contact and account information, status, origin, priority, type, and case reason.
- Change or update the case subject and description.
- View related lists and use them to complete additional tasks (for example, viewing the approval history on a case or adding members to a case team).
- Close a case.
- Delete a case.
- Clone a case.
Note If your organization has inline editing enabled, you can use it on the Case Detail
page.
To switch between the feed view and the case details page when viewing a case, use the 
buttons or,
if you're working in the Salesforce console, the 
buttons
To open a printable display of the case details, click Printable View on any page in Case Feed.