---
schema_version: "1"
id: 9065bbd5bea134eeaf74866aae033558139249eda1c484a8bbfa43a4f6b69548
title: View and Edit Cases from the Case Detail Page in Case Feed
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_interaction_case_detail_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_interaction_case_detail_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: daa23dccd5546f37927d535c0030851a3fc0a7bdbc78628b97cc39764132cc30
description: Use the Case Detail page to see and update detailed information about a case and work with related lists.
products:
  - Service Cloud
release: "264"
---
# View and Edit Cases from the Case Detail Page in Case Feed

Use the Case Detail page to see and update detailed information about a case and work with related lists.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d74218e55">User Permissions Needed</th>
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      </thead>
      <tbody>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">To view a case:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">View on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">To edit a case:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">Edit on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">To delete a case:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74218e55 ">Delete on cases</td>

        </tr>
      </tbody>
    </table>

On the Case Detail page, you can:

- View and edit case information, including changing contact and account information, status, origin, priority, type, and case reason.
- Change or update the case subject and description.
- [View related lists and use them to complete additional tasks](https://help.salesforce.com/s/articleView?id=service.case_interaction_related_lists.htm&release=264.0.0&type=5 "In the traditional case interface, support reps complete tasks such as logging calls and sending emails primarily by working with related lists. In Case Feed, support reps can do several of these tasks directly in the feed.") (for example, viewing the approval history on a case or adding members to a case team).
- Close a case.
- [Delete a case](https://help.salesforce.com/s/articleView?id=service.cases_delete.htm&release=264.0.0&type=5 "When you delete a case, all related events and tasks, case comments, attachments, and attachment records are also deleted. Associated contacts, accounts, file records, and solutions aren't deleted.").
- [Clone a case](https://help.salesforce.com/s/articleView?id=service.cases_clone.htm&release=264.0.0&type=5 "Clone a case to generate a new case using information from the existing case.").

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If your organization has inline editing enabled, you can use it on the Case Detail page.

To switch between the feed view and the case details page when viewing a case, use the ![Case Feed page view toggle button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_feed_details_toggle_buttons.png) buttons or, if you're working in the Salesforce console, the ![Case Feed toggle buttons in Salesforce console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_feed_details_toggle_console.png) buttons

To open a [printable display of the case details](https://help.salesforce.com/s/articleView?id=service.case_interaction_printable_view.htm&release=264.0.0&type=5 "Use the printable view option to view and print a comprehensive list of the information related to a case."), click **Printable View** on any page in Case Feed.

#### See Also

- [Use Case Feed in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.case_interaction_overview.htm&release=264.0.0&type=5 "Case Feed streamlines the way you create, manage, and view cases. It includes case actions like creating case notes, logging calls, changing the case status, and communicating with customers in a Chatter feed. Case Feed displays important case events in chronological order, so it's easy to see the progress of each case.")