Case History

The Case History related list on a case detail page tracks the changes to the case. Any time a user modifies any of the standard or custom fields whose history is set to be tracked on the case, a new entry is added to the Case History related list. All entries include the date, time, nature of the change, and who made the change. Modifications to the related lists on the case are not tracked in the case history.

Required Editions

View supported editions.

User Permissions Needed
To view cases:	Read on cases

Note Changes to the Closed When Created field are only tracked when the field is updated via the Lightning Platform API.

In Professional, Enterprise, Unlimited, Performance, and Developer Edition organizations, for automated case changes that result from Web-to-Case or case assignment or escalation rules, the user listed in the history is the Automated Case User chosen in the Support Settings.

See Also

• What’s a Case?