---
schema_version: "1"
id: f9b9bc844d02b5072aa1e1e16716d1194127de6663ce38e3d23da6241eeea3d5
title: Case History
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_history.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_history.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f1d738d0bc89ea21dc1c4dc34d8f3101fe153feedf90710a123ba7a5b4e20bac
description: The Case History related list on a case detail page tracks the changes to the case. Any time a user modifies any of the standard or custom fields whose history is set to be tracked on the case, a new entry is added to the Case History related list. All entries include the date, time, nature of the change, and who made the change. Modifications to the related lists on the case are not tracked in the case history.
products:
  - Service Cloud
release: "264"
---
# Case History

The Case History related list on a case detail page tracks the changes to the case. Any time a user modifies any of the standard or custom fields whose history is set to be tracked on the case, a new entry is added to the Case History related list. All entries include the date, time, nature of the change, and who made the change. Modifications to the related lists on the case are not tracked in the case history.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d105016e55">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d105016e55 ">To view cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d105016e55 ">Read on cases</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Changes to the Closed When Created field are only tracked when the field is updated via the Lightning Platform API.

In Professional, Enterprise, Unlimited, Performance, and Developer Edition organizations, for automated case changes that result from Web-to-Case or case assignment or escalation rules, the user listed in the history is the Automated Case User chosen in the Support Settings.

#### See Also

- [What’s a Case?](https://help.salesforce.com/s/articleView?id=service.cases_def.htm&release=264.0.0&type=5 "A case is a customer’s question, feedback, or issue. Service reps use cases to interact with customers and track the resolution of their issues. Sales reps can use cases to track issues during the sales process.")