Use the Einstein Bots Value managed package to quickly build and dig into reports and
visualizations for bot business value, KPIs, and analytics. The dashboard uses your chat data
and bot performance metrics, plus cost information specific to your organization (for example,
cost per service rep per hour), to let you measure your bot’s value against your organization’s
business objectives.
Required Editions
| View supported
editions for Einstein Bots. |
|
Service Analytics is available with CRM Analytics, which is available for an
extra cost in Enterprise, Performance, and Unlimited
Editions. Also available in Developer Edition.
|
| User Permissions
Needed |
| To build and manage Einstein Bots: |
Customize Application
OR
Modify Metadata
OR
Manage Bots
|
| To use CRM Analytics: |
Access Service Cloud Analytics Templates and Apps |
| To use Analytics templated apps: |
Use CRM Analytics Templated Apps |
| To create and manage Analytics apps: |
Manage CRM Analytics Templated Apps
Edit CRM Analytics Dataflows
|
-
Download the Einstein Bots Value
dashboard template from AppExchange.
-
To create the app, from the App Launcher, select Analytics
Studio.
-
Click Create, and then select App.
-
Search for and select the Einstein Bots Value dashboard app
template.
-
Complete the setup wizard to customize the app with cost information from your
organization.
