---
schema_version: "1"
id: 8d9acc244cb8ac2cea127bc5af51220e946fab117b1acc7480f0e4636d3cd6bf
title: View Bot Performance with CRM Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_setup_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_setup_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dd9bd7d45131cdc030980cd6894c94dd77e35f579fa6047af59a636937577cad
description: Use the Einstein Bots Value managed package to quickly build and dig into reports and visualizations for bot business value, KPIs, and analytics. The dashboard uses your chat data and bot performance metrics, plus cost information specific to your organization (for example, cost per service rep per hour), to let you measure your bot’s value against your organization’s business objectives.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# View Bot Performance with CRM Analytics

Use the Einstein Bots Value managed package to quickly build and dig into reports and visualizations for bot business value, KPIs, and analytics. The dashboard uses your chat data and bot performance metrics, plus cost information specific to your organization (for example, cost per service rep per hour), to let you measure your bot’s value against your organization’s business objectives.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported
                editions</a> for Einstein Bots.</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;">Service Analytics is available with CRM Analytics, which is available for an
                extra cost in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
                Editions. Also available in <strong>Developer</strong> Edition.</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d39644e78">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">To use CRM Analytics:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">Access Service Cloud Analytics Templates and Apps</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">To use Analytics templated apps:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">Use CRM Analytics Templated Apps</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">To create and manage Analytics apps:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39644e78 ">
              <p>Manage CRM Analytics Templated Apps</p>
              <p style="margin-bottom:0;">Edit CRM Analytics Dataflows</p>
            </td>

          </tr>
        </tbody>
      </table>

1. [Download the Einstein Bots Value dashboard template from _AppExchange_.](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000QsbTcEAJ)
2. To create the app, from the App Launcher, select **Analytics Studio**.
3. Click **Create**, and then select **App**.
4. Search for and select the **Einstein Bots Value** dashboard app template.
5. Complete the setup wizard to customize the app with cost information from your organization.

#### See Also

- [Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave.htm&type=5&language=en_US)