Import Intent Data to a Bot

Importing Intent Data is a simple way to add utterances into your bot. You can only upload intent data to dialogs with Intent Enabled, which creates an intent name to relate to the utterances.

Required Editions

View supported editions.

User Permissions Needed
To build and manage Einstein Bots:	Customize Application OR Modify Metadata OR Manage Bots
To manage intent sets and bot training:	Customize Application OR Modify Metadata OR Manage Bots OR Manage Bots Training Data

Note You must have Version 47 or higher of the Data Loader to access the Intent Utterance object.

1. To enable intents for a dialog, click Enable Dialog Intent.
2. Create a three-column CSV file with the following headers: MlDomainName, MlIntentName, and Utterance. When uploading directly to a bot, MIDomainName (Capital M, lowercase l) refers to the bot API name and MIIntentName (Capital M, lowercase l) refers to the dialog API name.
   
3. Log into Data Loader, and click Insert. After authentication, click Show all Salesforce objects.
   
4. Select Intent Utterance (MIIntentUtterance) as the Object, and then click Browse to select your CSV file.
5. To map your fields to MIDomainName, MIIntentName, and Utterance, click Map Fields. Click Next.
   
6. To save your success and error files, select a directory. Click Finish.