---
schema_version: "1"
id: 1b45eb77f3c6a290ded02f095aef8c752a1519706d1e5d1d0b0d35254b72b815
title: Import Intent Data to a Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_intent_import_bot.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_intent_import_bot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16d573f5a7978c62d16486acbb93846b0b16c654684ad5c07ef6b876f912d159
description: Importing Intent Data is a simple way to add utterances into your bot. You can only upload intent data to dialogs with Intent Enabled, which creates an intent name to relate to the utterances.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Import Intent Data to a Bot

Importing Intent Data is a simple way to add utterances into your bot. You can only upload intent data to dialogs with Intent Enabled, which creates an intent name to relate to the utterances.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d96845e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96845e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96845e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96845e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96845e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note You must have Version 47 or higher of the Data Loader to access the Intent Utterance object.

1. To enable intents for a dialog, click **Enable Dialog Intent.**
2. Create a three-column CSV file with the following headers: MlDomainName, MlIntentName, and Utterance. When uploading directly to a bot, MIDomainName (Capital M, lowercase l) refers to the bot API name and MIIntentName (Capital M, lowercase l) refers to the dialog API name.
    
    ![An example CSV for import utterances to a bot.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_import_bot_csv.png)
3. Log into Data Loader, and click **Insert**. After authentication, click **Show all Salesforce objects**.
    
    ![An image of selecting the Intent Utterance object.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_import_bot_dataloader.png)
4. Select Intent Utterance (MIIntentUtterance) as the Object, and then click **Browse** to select your CSV file.
5. To map your fields to MIDomainName, MIIntentName, and Utterance, click **Map Fields**. Click **Next**.
    
    ![Setting the mapping of the Intent Utterance fields.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_import_bot_mapping.png)
6. To save your success and error files, select a directory. Click **Finish**.