Engage better with your customers by customizing your IVR messages by using different voice profiles that are available out-of-the-box.
Required Editions
| View supported editions. |
By aligning your IVR’s persona with your customer’s intent, you can reduce friction and build trust before a live agent even picks up the phone.
In Salesforce Voice (Native Telephony), out-of-the-box voice profiles are available for IVR in Dutch (Netherlands), English (Australia), English (United Kingdom), English (United States), Danish (Denmark), Finnish (Finland), French (Canada), French (France), German (Germany), Hindi (India), Italian (Italy), Japanese (Japan), Swedish (Sweden), Polish (Poland), Portuguese (Brazil), Portuguese (Portugal), Spanish (Mexico), Spanish (Spain)
As an example, for the English language, explore our core use cases and the recommended tones for each, and the specific profiles that bring them to life.
| USe Case | Recommended TOne | Ideal For | Example Profiles in English |
|---|---|---|---|
| Professional Support | Calm, authoritative, and clear | Technical troubleshooting, billing inquiries, and sensitive data handling | Juniper, Jose, Thiago |
| Friendly Interactions | Warm, approachable, and conversational | General retail inquiries, loyalty program updates, and scheduling | Jerry, Javier, Mariana |
| Energetic Engagement | Upbeat, enthusiastic, and high-tempo | Marketing promotions, outbound sales, and event announcements | Jamahal, Finn |