---
schema_version: "1"
id: cab9005ee9ad43032e4badb438685104ab43cef11a80530c4238050b2b05af94
title: Languages and Voice Profiles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_voice_profiles.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_voice_profiles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 09ff6946b393220b4494148700f4500756107c4f874012b61f11ecd507872a29
description: Engage better with your customers by customizing your IVR messages by using different voice profiles that are available out-of-the-box.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Languages and Voice Profiles

Engage better with your customers by customizing your IVR messages by using different voice profiles that are available out-of-the-box.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

By aligning your IVR’s persona with your customer’s intent, you can reduce friction and build trust before a live agent even picks up the phone.

In Salesforce Voice (Native Telephony), out-of-the-box voice profiles are available for IVR in Dutch (Netherlands), English (Australia), English (United Kingdom), English (United States), Danish (Denmark), Finnish (Finland), French (Canada), French (France), German (Germany), Hindi (India), Italian (Italy), Japanese (Japan), Swedish (Sweden), Polish (Poland), Portuguese (Brazil), Portuguese (Portugal), Spanish (Mexico), Spanish (Spain)

As an example, for the English language, explore our core use cases and the recommended tones for each, and the specific profiles that bring them to life.

   
| USe Case | Recommended TOne | Ideal For | Example Profiles in English |
| --- | --- | --- | --- |
| Professional Support | Calm, authoritative, and clear | Technical troubleshooting, billing inquiries, and sensitive data handling | Juniper, Jose, Thiago |
| Friendly Interactions | Warm, approachable, and conversational | General retail inquiries, loyalty program updates, and scheduling | Jerry, Javier, Mariana |
| Energetic Engagement | Upbeat, enthusiastic, and high-tempo | Marketing promotions, outbound sales, and event announcements | Jamahal, Finn |