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Set Number as Default Caller Line Identifier

Set a 10-digit long code or toll-free number that supports outbound calling as your default Caller Line Identification (CLI) number. The CLI number must be associated with a voice channel.

Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

View supported editions.
User Permissions Needed
To set a default CLI number:

Agentforce Contact Center Admin (Salesforce Voice) permission set.

Learn how to view permissions in this permission set.
  1. From Setup, use Quick Find to go to Communication Channels.
  2. In the Numbers tab, search for the 10-digit long code or toll-free number you want to set as the CLI number. Numbers that are available to be set as default CLI are represented with this icon.
    Numbers that are enable for CLI.
  3. Click the number to open its details. From Outbound Call Settings, turn on Set as Default Caller ID.
  4. Click Yes, Set New CLI..
  5. To verify that your number has been set as the default CLI, in the Numbers tab, search for your number. An icon next to the number indicates that it's the default CLI.
    Number set as CLI.