A call transcript is generated in real time during the call and attached to the call
record. You can easily refer to it during and after the call.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| User Permissions Needed |
| To provision a phone number |
Agentforce Contact Center Rep (Salesforce Voice) permission set.
OR
Agentforce Contact Center Supervisor (Salesforce Voice) permission set.
Learn how to view permissions in this permission
set.
|
While you’re on a call, see the Conversation window where the conversation is
transcribed.
