---
schema_version: "1"
id: d005a2a944690171f65914dd7417fc4d2a7836e089a019a69fe4b62b766d4a84
title: See Real-Time Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_real_time_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_real_time_conversation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 11573ec6581976e14d3a98d8a899d4269620fe47b1ed13634e570383a29a5709
description: A call transcript is generated in real time during the call and attached to the call record. You can easily refer to it during and after the call.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# See Real-Time Conversations

A call transcript is generated in real time during the call and attached to the call record. You can easily refer to it during and after the call.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d78771e65">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d78771e65 ">To provision a phone number</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d78771e65 ">
            <p>Agentforce Contact Center Rep (Salesforce Voice) permission set.</p>
            <p>OR</p>
            <p>Agentforce Contact Center Supervisor (Salesforce Voice) permission set.</p>
            <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission
                set</a>.</p>
          </td>

        </tr>
      </tbody>
    </table>

While you’re on a call, see the Conversation window where the conversation is transcribed.

![See real time conversation transcripts while on a call.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/agentforce_contact_center/afcc_sv_real_time_convo.png)