Transfer existing US and Canadian long code or toll-free numbers to seamlessly manage
your voice communications. Submit a formal port-in request with the required authorization
documents to initiate the transfer process. Track the status of your numbers through automated
notifications, from initial submission to final activation.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
Purchase the appropriate number lease entitlement from Salesforce for each number type
that you plan to port - 10-digit long code (10DLC) or toll-free number. After you purchase the
required entitlement and it is provisioned in your Salesforce org, number porting is enabled for
the org.
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From Setup, use Quick Find and go to Communication Channels.
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From the Numbers tab, click Add External Number.
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Click Port Number.
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Go through the information on the screen and click Next.
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Select a country and then enter your number. You don’t need to add your country code with
the number.
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Click Submit.
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Your number is queued for porting. To complete the process, you must submit documentation.
You will receive an email with the details of the documentation to be submitted. Reply to the
email and attach all required documentation. The porting process takes about two weeks to
complete.
