---
schema_version: "1"
id: 89a53ed18c3df198a568ebfc5acfd3b19b3758e8b54c84786af146140f001a17
title: Port a Voice Number
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_port_number.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_port_number.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35063cdf1eb07fda4e1749b986129907ef3693e4996d89bd49bcd9449168393f
description: Transfer existing US and Canadian long code or toll-free numbers to seamlessly manage your voice communications. Submit a formal port-in request with the required authorization documents to initiate the transfer process. Track the status of your numbers through automated notifications, from initial submission to final activation.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Port a Voice Number

Transfer existing US and Canadian long code or toll-free numbers to seamlessly manage your voice communications. Submit a formal port-in request with the required authorization documents to initiate the transfer process. Track the status of your numbers through automated notifications, from initial submission to final activation.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d40626e62">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40626e62 ">To port a voice number:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40626e62 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice)</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US&amp;type=5" target="_blank">permissions in this permission set</a>.</p>
            </td>

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Purchase the appropriate number lease entitlement from Salesforce for each number type that you plan to port - 10-digit long code (10DLC) or toll-free number. After you purchase the required entitlement and it is provisioned in your Salesforce org, number porting is enabled for the org.

1. From Setup, use Quick Find and go to **Communication Channels**.
2. From the Numbers tab, click **Add External Number**.
3. Click **Port Number**.
4. Go through the information on the screen and click **Next**.
5. Select a country and then enter your number. You don’t need to add your country code with the number.
    
    ![Add phone number without the country code.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/agentforce_contact_center/afcc_sv_port_number.png)
6. Click **Submit**.
7. Your number is queued for porting. To complete the process, you must submit documentation. You will receive an email with the details of the documentation to be submitted. Reply to the email and attach all required documentation. The porting process takes about two weeks to complete.

After your number is successfully ported, [create and configure a PSTN voice channel](https://help.salesforce.com/s/articleView?id=service.afcc_sv_create_channel.htm&release=264.0.0&type=5 "Create a voice channel for a toll free or 10-digit long code Public Switched Telephone Network (PSTN) number.")  to make and answer calls from your ported number from Agentforce Contact Center.