Update the audio file associated with a default media label in your voice service settings.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| Available in: Agentforce Contact Center with Salesforce Voice |
| Available in: Enterprise, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To manage media files: | Agentforce Contact Center Admin (Salesforce Voice) Permission Set |
- From Setup, in the Quick Find box, enter Voice, and then select Media Management.
- In the Default Media Labels section, find the label and click Edit.
- Select a different media file from the dropdown.
- Click Save.