You can delete a custom media label only if it isn't referenced in any active IVR flow.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To manage media: | Agentforce Contact Center Admin (Salesforce Voice) Permission Set |
- From Setup, in the Quick Find box, enter Voice, and then select Media Management.
- Click the Media Labels tab.
- In the Custom Media Labels section, find the label and click Delete.
- If the label is referenced in flows, deletion is blocked and a summary of the references is shown. Remove the label from those flows first, then return to delete it.
- Confirm the deletion.