Delete a Custom Media File

Permanently remove media files from your Media Library when they are no longer associated with any media labels. If the file is in use, the system displays the list of media labels associated with it.

Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

View supported editions.

Available in: Agentforce Contact Center with Salesforce Voice

Available in: Enterprise, Unlimited, and Developer Editions

User Permissions Needed
To manage media:	Agentforce Contact Center Admin (Salesforce Voice) permission set. Learn how to view permissions in this permission set.

User Permissions Needed

To manage media:

Agentforce Contact Center Admin (Salesforce Voice) permission set.

Learn how to view permissions in this permission set.

From Setup, in the Quick Find box, enter Voice, and then select Media Management.
In the Media Library tab, find the file you want to delete.
Click Delete.
In the confirmation dialog, confirm the deletion.