---
schema_version: "1"
id: 3eb323f3396ad7caf1caeaa0995ac1ae916ef299b0f5e2a491d8873b0acb0a5d
title: Delete a Custom Media File
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_delete_a_custom_media_file.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_delete_a_custom_media_file.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cbbf1dedb1956b46a46fb77c37108ba9cd6155ee37c9b81f437d3f9d6a77eb0a
description: Permanently remove media files from your Media Library when they are no longer associated with any media labels. If the file is in use, the system displays the list of media labels associated with it.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Delete a Custom Media File

Permanently remove media files from your Media Library when they are no longer associated with any media labels. If the file is in use, the system displays the list of media labels associated with it.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Agentforce Contact Center with Salesforce Voice</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d18517e98">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18517e98 ">To manage media:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18517e98 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set. </p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Voice, and then select **Media Management**.
2. In the Media Library tab, find the file you want to delete.
3. Click **Delete**.
4. In the confirmation dialog, confirm the deletion.