Define the hours that you're available to receive calls from your customers.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To set calling hours: |
Agentforce Contact Center Admin (Salesforce Voice) permission set Learn how to view permissions in this permission set. |
- From Communications Channels, under All Channels, click your WhatsApp voice channel to open it.
- From the Voice tab, under Call Settings, in Set Call Availability, click Manage.
- Select your time zone and the days that you’re available. For each available day, enter the start and end time for receiving calls.
- To set business holidays, in the Holidays section, click New Holiday.
- Click Update.