---
schema_version: "1"
id: c8aac0225748559d935a68770cf74f612efa7a490ee2321aad0d09fa968fe160
title: Set Calling Hours for WhatsApp Voice Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_calling_hours.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_calling_hours.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8149ffd3863819ff34f46f7688eea69369f459f65b02f43aefffc858722135ee
description: Define the hours that you're available to receive calls from your customers.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Calling Hours for WhatsApp Voice Channel

Define the hours that you're available to receive calls from your customers.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d134151e70">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d134151e70 ">To set calling hours:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d134151e70 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set </p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

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1. From Communications Channels, under All Channels, click your WhatsApp voice channel to open it.
2. From the Voice tab, under Call Settings, in Set Call Availability, click **Manage**.
3. Select your time zone and the days that you’re available. For each available day, enter the start and end time for receiving calls.
4. To set business holidays, in the Holidays section, click **New Holiday**.
5. Click **Update**.