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Create a Managed Trunk

A trunk represents the connection between your telephony carrier and Agentforce Contact Center infrastructure. Let Salesforce handle the trunk configuration so that you can get started quickly.

Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

View supported editions.
User Permissions Needed
To set up a trunk:

Agentforce Contact Center Admin (Salesforce Voice) permission set

Learn how to view permissions in this permission set.
  1. From Setup, use Quick Find to open Trunks.
  2. Click New Trunk.
  3. Select the trunk type as Managed.
  4. The Managed Carrier defaults to Bandwidth.
  5. Enter a name to identify your trunk.
  6. For Salesforce Media Region, select either EU Central 1/West 2 - FRA/LHR or EU West 2/Central 1 - LHR/FRA.
  7. You need your Salesforce org ID for this so make a note if it. You need your Salesforce org ID for this so make a note if it. Click Submit.
  8. To complete the setup, log into Bandwidth and associate your Salesforce org ID with your number. For details, see Bandwidth help.