---
schema_version: "1"
id: 831352e199ae123b279bac0e69adb82ae8817cdd8263a137b8c260edd2fdce14
title: Create a Managed Trunk
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_byoc_create_managed_trunk.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_create_managed_trunk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a752de5b59186816bfc1387b8629d791d8292a02fca2afe40b70b59663cbaa5
description: A trunk represents the connection between your telephony carrier and Agentforce Contact Center infrastructure. Let Salesforce handle the trunk configuration so that you can get started quickly.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create a Managed Trunk

A trunk represents the connection between your telephony carrier and Agentforce Contact Center infrastructure. Let Salesforce handle the trunk configuration so that you can get started quickly.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d104511e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d104511e63 ">To set up a trunk:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d104511e63 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

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1. From Setup, use Quick Find to open **Trunks**.
2. Click **New Trunk**.
3. Select the trunk type as **Managed**.
4. The **Managed Carrier** defaults to Bandwidth.
5. Enter a name to identify your trunk.
6. For **Salesforce Media Region**, select either **EU Central 1/West 2 - FRA/LHR** or **EU West 2/Central 1 - LHR/FRA**.
7. You need your Salesforce org ID for this so make a note if it. You need your Salesforce org ID for this so make a note if it. Click **Submit**.
8. To complete the setup, log into Bandwidth and associate your Salesforce org ID with your number. For details, see [Bandwidth help](https://www.bandwidth.com/support/en/articles/16164551-salesforce-agentforce-contact-center-byoc-onboarding-guide).