Upload and manage audio files within the media library to use for your voice interactions and prompt configurations.
Required Editions
| User Permissions Needed |
| To manage contact center media files: |
Agentforce Contact Center Admin (Salesforce Voice) Permission Set |
-
From Setup, in the Quick Find box, enter Voice, and then select Media Management.
-
In the Media Library tab, click Add Media File.
-
Upload your file using one of the following methods:
- Upload File — Click Browse and select a local .mp3 or .wav file.
- Drag and Drop — Drag a file directly into the upload area.
- sUpload via URL — Paste a publicly accessible URL to an .mp3 or .wav file. Salesforce
downloads and stores the file automatically.
-
In the Add media file page, agree with the consent.
-
After the file passes validation, enter the file metadata:
- Media File Label (Required)- Enter a unique label for the file. The name is auto-populated
from the file label and can be edited. Maximum 100 characters. Letters, numbers, spaces,
hyphens, and underscores only. Special characters (/, \, #, %, ?) aren't supported. The label
is case-insensitive — for example, holdmusic and HoldMusic are treated as duplicates.
- Language (Optional)- Select a language from the dropdown to help organize and filter files
in the Media Library.
-
Save your changes.
Note You can upload media files up to 5MB.