---
schema_version: "1"
id: 5049d4eff8caa9d8d60299f15e6fc82a1021653ee847fd466d11e44aa13a6c2a
title: Add Media Files
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_add_media_files.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_add_media_files.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ee7e2a57df58b5d0bb282dddde95d221ef34228e4b8f339444f960345a08853c
description: Upload and manage audio files within the media library to use for your voice interactions and prompt configurations.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Add Media Files

Upload and manage audio files within the media library to use for your voice interactions and prompt configurations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d63451e61">User Permissions Needed</th>
          </tr>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63451e61 ">To manage contact center media files:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63451e61 ">Agentforce Contact Center Admin (Salesforce Voice) Permission Set</td>

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1. From Setup, in the Quick Find box, enter Voice, and then select **Media Management**.
2. In the Media Library tab, click **Add Media File**.
3. Upload your file using one of the following methods:
    
    - Upload File — Click **Browse** and select a local .mp3 or .wav file.
    - Drag and Drop — Drag a file directly into the upload area.
    - sUpload via URL — Paste a publicly accessible URL to an .mp3 or .wav file. Salesforce downloads and stores the file automatically.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note You can upload media files up to 5MB.
4. In the Add media file page, agree with the consent.
5. After the file passes validation, enter the file metadata:
    
    - Media File Label (Required)- Enter a unique label for the file. The name is auto-populated from the file label and can be edited. Maximum 100 characters. Letters, numbers, spaces, hyphens, and underscores only. Special characters (/, \\, #, %, ?) aren't supported. The label is case-insensitive — for example, holdmusic and HoldMusic are treated as duplicates.
    - Language (Optional)- Select a language from the dropdown to help organize and filter files in the Media Library.
6. Save your changes.