Release a number from the Number Management page in Setup.
Required Editions
| Available in: Lightning Experience |
|
Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions Sales Dialer is available for an additional cost as an add-on license. |
| User Permissions Needed | |
|---|---|
| To enable Dialer features: | Customize Application |
To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.
Once you release a number, it can’t be recovered. You can still access calling data, but you can’t make calls with the number. Admins can release, at most, a single number for each user each month.
Reassigning a number to another user is not yet supported.
Released custom numbers can continue to be used if they’re still available.
- From Setup, enter Number Management in the Quick Find box, then select Number Management.
-
Click
next to a number.
- Click Release.