Turn on Dialer from the Dialer Settings page in Lightning Experience.
Required Editions
| Available in: Lightning Experience |
|
Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions Sales Dialer is available for an additional cost as an add-on license. |
| User Permissions Needed | |
|---|---|
| To enable Dialer features: | Customize Application |
Important Sales Dialer is scheduled for retirement. No new
features or enhancements are being added to Sales Dialer. Information regarding formal
end-of-life for features is posted on Salesforce Active Product & Feature Retirements.
To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.
- From Setup, enter Dialer in the Quick Find box, then select Dialer Settings.
-
Enable Dialer.
Optionally, enable personal voicemail, prioritized call lists, voicemail drop, and other settings for your org as well.
Note You can turn on and manage more features under the Dialer node in Setup. Depending on your org, this may include local presence, call result tracking, and more.