Enable Local Presence

Show local numbers when calling customers with Sales Dialer. Enable the feature from the Local Presence page in Setup. Dialer users can then select Local Presence under their personal settings.

Required Editions

Available in: Lightning Experience

Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

Sales Dialer is available for an additional cost as an add-on license.

User Permissions Needed
To enable Dialer features:	Customize Application

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.

Users need both Dialer Inbound and Dialer Outbound licenses to use Local Presence.

Note Local Presence is for use only by customers in the US, and is intended to be used to dial only US numbers.

From Setup, enter Local Presence in the Quick Find box, then select Local Presence.
Enable Local Presence.
Enter a default callback number so returned calls always reach your organization, even if the initial caller is no longer with your organization.

To use Local Presence, users must select it as the number that appears for outgoing calls from their personal settings. The option is available from the Dialer Settings page in Personal Setup or My Settings.