Turn on Google Meet integration for your Salesforce org. Accept the terms of service and enable video integration.
Required Editions
| Available in: Lightning Experience |
| Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions |
| User Permissions Needed | |
|---|---|
| To enable Einstein Conversation Insights: | Customize Application |
- From Setup, in the Quick Find box, enter Google Meet Video Setup, and then select Google Meet Video Setup.
- Accept the terms of service.
- Optionally, add excluded email addresses and domains. Meetings with attendees on the excluded lists aren’t recorded.
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Turn on Google Meet integration.
To improve speaker identification, we recommend turning on Einstein Activity Capture. Einstein Conversation Insights can use Einstein Activity Capture calendar integration to match call participants with existing contact records.
After video recording providers are enabled at the org level, users need to connect their accounts to use them with Einstein Conversation Insights. Google Meet accounts can be connected to a single user only, and users can connect to only one Google Meet account at a time.
Note For orgs using Vendor Transcript Processing, Google Meet supports transcription in
English, French, German, Italian, Japanese, Korean, Portuguese, and Spanish. For the most
up-to-date list of supported languages, visit
Google Meet Help.